1. How to open JewelTRY on my mobile?
   Open the JewelTRY link, shared by your jewellery retailer, in Safari (iOS) or Google Chrome (for android) browser. JewelTry opens with a link on your device (Phone, Laptop, Tablets etc.). You can also visit www.plushvie.in and click on the ‘Live TryON’ button available on the website.
   
2. I am unable to see myself on the screen.

We understand how it feels when we can’t access something on the web. We apologise for the inconvenience. To troubleshoot this, please check following:

1. Step 1: Copy and paste the url in Safari (for iOS) or Google Chrome (for android) browser
2. Step 2: When a pop-up asks for camera permission, click “Allow”
3. Step 3: If no pop-up asked, kindly “Enable camera from your device settings”
4. You might be facing this issue because you would have accidentally denied the camera permission. You can enable the camera access.

Alternatively, you can also use JewelTRY in 3D mode or Model TryON mode.

3. Why should I allow camera permission to use JewelTRY?
   For the optimum real-time JewelTRY experience, we suggest you go for Real-Time mode, which requires camera access. With this, you can see the jewellery placements on yourself and try the jewellery in real-time.
   
4. How to enable the camera from settings?
   Here’s how you can enable camera access from the settings:

For iOS users:

Go to Settings > Safari > Camera > Turn on Ask or Always as per your choice and open url in safari again

For Android users: 

Go to Settings > Apps > … (More options) > Permissions Manager > Camera > Give permissions to Chrome and open the url in chrome again

For Windows PCs:

Settings > Privacy > App Permissions > Camera > Turn on the camera access

5. Why is it restricted only to Google Chrome or Safari browser?
   For your optimum experience, JewelTRY works the best in the default browser of your device, because of the higher performance efficiency of the default browser. Hence, it is recommended to use JewelTRY in these browsers for seamless experience.
   
6. Will it work on my device?
   JewelTRY works well on all smartphones, tablets (including iPad), and camera-enabled personal computers (including desktops and laptops).

How to use 3D TryON?

1.          What is a 3D TryON?

A 3D TryON creates a 3 Dimensional TryON for you, so that you can see your image from all angles and see how jewellery looks on yourself, without having to rotate your head again and again. Here’s how it works:

• Create your 3D for JewelTRY
• Wait for your device to complete the process
• Once done, use the slider to rotate your face on the screen and see how beautiful the jewellery looks on your face.

2.          How to create a 3D video of yourself?

Click  button on the screen to start recording your 3D. Once started, Slowly rotate your head from left to right following the instructions appearing on the screen.

Once done, a message will appear to inform you.

3.          My 3D video doesn't look good, How can I retake it?
Don’t worry if you don’t like your 3D that you just created. You can create a new one right there without any hassle.

        

        Click retake button on the screen to re-record your 3D and have a fantastic one. You can continue repeating these steps until you record the one that you like the most.

4.          Why can't I download an entire 3D video with jewellery tryON?
As per our Privacy Policy, you are not allowed to download the entire 3D TryON on your device. However, if you’d like to share your TryON image to invite opinion from friends and family, you can capture your image by clicking on the capture button.

 

5.          How to rotate my face to see different angles?
Use the slider above the capture button to slowly move your head from left to right or right to left to see the jewellery from different angles.

6.          Is it safe to use JewelTRY?
JewelTRY is a completely safe and secure tool and your data or images are not saved or used in any manner.

 How to use Realtime TryON?

1. What is a Realtime TryON?

Realtime TryON module turns your screen into a virtual mirror online, in real-time, via webcam/front camera. When searching for your jewellery product , you can virtually try on products as if they're in front of a regular mirror.

2. How to change products in Real Time TryON?

If you want to remain in the same category and want to try different products, then swipe left/right for trying other products.

If you want to change the category, then swipe up the arrow button present at the bottom of the screen and then switch to the category of your choice.

3. Is my camera feed being recorded by Plushvie?-  
   
   No, we follow strict customer privacy policy and hence, we neither record any feed nor preserve or share your data. The beauty with JewelTRY is that the virtual TryON takes place at YOUR Device, not on our servers. So, all your data is absolutely SAFE and SECURED.
   
4. How to share my TryON with friends?

Use the capture button to capture your real-time TryON picture and choose the ‘SHARE’ option present on the bottom right corner of the screen.

How to use Model TryON?

1. What is Model TryON?

Model TryOn is just another feature of JewelTRY that gives you an option to select a picture of a model which you feel is closest to your own face shape .

You can even upload your own picture for the preview of the jewellery. (Coming Soon)

2. Can I upload my picture for TryON?

Yes, you can either select from the predefined models or upload your own picture from the device gallery to try the jewellery.

3. How to switch the model images? 

To switch the model images, you simply need to click on the ‘Picture’ icon above the Camera button  . A gallery with available models along with an option to upload the picture will appear from which you can make your desired selection.

4. How to switch to other tryon modes?

To switch to other TryOn modes, simply select the TryON mode from the bottom of the screen.

You can switch between RealTime or 3D TryOn modes by selecting the desired mode.

Change Jewellery, Click Picture, Wishlist and Buy 

1. How to change products for TryON?

Change designs by swiping right or left on the main screen or by swiping on the carousel of jewellery designs.

To change categories, select the tab of the required category like Earrings, Necklaces, etc on the carousel on the main screen.

2. Where can I find product prices?

Product Prices are given in the Details section.

On the screen, tap on the "i" icon on the bottom right corner, which will open up the Details section.

3. How to click pictures and share my jewelTRY with others?

Try the jewellery you like and click on the Capture button. A window with your captured image will appear showing the share option. Tap on it to share the image via given platforms like whatsapp or mail.

To share a Try-On link with others, tap on the black arrow on the carousel.  "Share This" option on the bottom left side of the details section will enable sharing the try-on link.

4. What is the Lookbook feature? How can I use it?

Lookbook is a gallery of the images that you capture with the jewellery which you try on.

Once you try a particular jewellery, click a picture using the Capture button and you will see an option of Add To Lookbook. This picture will get saved on your lookbook and you can continue browsing other jewellery.

If you want to have a look at your saved pictures, go to Lookbook Icon in the Menu.

These pictures are only saved once you sign in. Keeping your privacy into consideration, Plushvie doesn’t share your pictures with any third party.

5. How can I buy jewellery from JewelTRY?

Tap on the black arrow on the carousel which will open the details section. Tap on Buy Now icon on the bottom right corner to buy the jewellery that you tried on.

On every jewellery design tab, there is a Add to Wishlist icon in the shape of a small heart on the top left corner by tapping which the designs will be saved for later